So you have just noticed a large crack on your windscreen after getting home from a long day at work. Your next step is to make the call to your insurance company, where they will most likely tell you that you must use one of their preferred installers. 

The truth can actually be a bit more confusing. So, can insurance companies force you to use one of their preferred windscreen repairers in Perth? 

The Short Answer – No

In Australia, most comprehensive insurance policies contain a clause called ‘Choice of Repairer’. (This varies by insurer, so always check your PDS or ask specifically when claiming).

This clause allows you to choose your own windscreen repairer for any reason you see fit. This could be because your local windscreen repairer has a better reputation, may be closer to you, or even be able to complete the repair faster than other windscreen repair companies. 

Whilst Insurance companies that have this clause can’t restrict you from choosing your own windscreen repair company, they can make it more difficult or discourage you from going elsewhere. 

You May Have to Pay Upfront 

Often, it is the case that if you decide to go with your own choice of windscreen repair business, your insurer may force you to pay the full invoice upfront and then claim the cost back to be reimbursed at a later date. 

By doing this, you are often directed to national chains that may have negotiated contracts or deals with the insurance companies. Whilst these agreements mean you don’t have to pay upfront, they often result in longer wait times or lower quality work. 

Why You Should Consider Your Own Choice of Windscreen Repairer

Qualified windscreen repair companies such as Joondalup windscreens take pride in ensuring all windshield replacements and repairs are completed to the highest standard. 

Being a local Joondalup business, all work is completed by qualified windscreen technicians and a business that is part of your community, not a nationwide company with headquarters over east. At Joondalup Windscreens, we stand by our work and are incredibly proud of our reputation. We don’t just repair or replace your windscreens; we ensure that your ADAS system and safety cameras are also calibrated. 

How do I Choose My Own Windscreen Repairer

We make the process as simple as possible. Lodge your windscreen repair claim with your insurance provider and nominate Joondalup Windscreens as your selected repairer. This is where they are likely to advise you that you will have to pay for your windscreen replacement or repair upfront. Supply us with the claim number, and we can then book you in for a quick repair or replacement. 

We have worked with many insurance providers in WA, including RAC, Budget Direct, AAMI and Youi. 

Make the Choice that Suits You Best

At the end of the day, we understand that your vehicle is important to you. That’s why you should make the choice to get your windscreen repaired with the repairer you prefer, not just the one the insurance company may have a deal with. 

Reach out to Joondalup Windscreens today to see how we can help.